FREQUENTLY ASKED QUESTIONS
No need to plug in any cables. The cables inside the DART Bag are tied together so that they don’t get pulled out during simulations. They don’t give live feedback and are just to be used for training only.
Yes, we offer free software transfers to other devices. We know accidents happen and you shouldn’t have to pay the price. Please text us with your name and order number for a replacement. You can also WhatsApp us if your out of country. You can also submit an inquiry on our website.
Yes, our software is not tied to a specific manikin. You can use any manikin of your choice. You can even use your own advanced high fidelity manikin as well.
Most orders are shipped out the same day if placed before 2:00pm PST. When at check out you can use our shipping calculator for delivery cost and transit times.
Yes, we accept purchase orders within the United States. Outside the US you can pay with a credit card or bank wire transfer.
Yes, your welcome to order directly from us or from one of our 3 major distributors. You can order from WorldPoint, Nasco Healthcare, or Altra Medical.
Yes! We absolutely accept returns and offer free returns within the US. Unfortunately we can’t offer free return for international shipments due to the high cost. Please contact us and we will do our best. Click HERE to view our full return policy.
We recommend iPad IOS 8 or later. The 10 inch iPad or iPad Pro for the standard size bags. The iPad mini will be too small to fit the bags. We recommend the larger iPad Pro 12.9 inch for our DART Bag XL.
We recommend a tablet with 6GB of Ram memory (4GB minimum), and not physically wider than 10inches. If the tablet is wider than 10inches then it won’t fit inside the front pouch.
We recommend any 13, 14, 15.6 or 16 inch 2-in-1 laptop that fold in half like a tablet. Lenovo Flex, Yoga, and HP Envy 360 convertible.